As a leader or entrepreneur, you get to create vision, set goals, and define success. As a business coach, I’d be negligent if I didn’t say that money (revenues & profits) is important. A business needs to be able to sustain itself (and its principals, team, investors, etc.). To make money, we need people. To attract and keep people, we need team and well-defined values. There is a direct relationship between money, people, values, culture, and organization. Who you hire and how you lead and build team is critical to the long term success of anything you may undertake where organization is necessary.

Amidst the tension, I was making every rookie management mistake in the book. Except I didn’t even have a book. I had no management experience and no training, nor did anyone around me. I made hiring mistakes. We were offered a course on Behavioral Interviewing, (which was the best thing I learned and saved my book, 20+ years later, pictured here), but even with the training, I put the wrong people in the wrong jobs. I recall my QA Manager being a disaster. There were other performance issues on my team. Wondering what to do when I found an employee sleeping under his desk. I didn’t know how to handle any of them. I tried to use my engineering skills to fix the problems, but you can imagine how that turned out.